Benefits

We Provide our Virtual Assistants with

• Dedicated Support and Administrative Team

  The administrative team serves as a vital support resource for our VAs, addressing any questions or concerns they may have. VAs can reach out to the admin team for assistance with time tracking discrepancies, ensuring accurate records. Additionally, if any issues arise that require escalation from the clinic, we provide targeted coaching and guidance to address those concerns promptly and effectively, ensuring smooth operations and maintaining high-quality service.

• In-House IT Support Team

  At JDK Virtuals, we prioritize seamless operations by offering in-house IT support for all our Virtual Assistants. Our dedicated IT team ensures that our VAs have the technical resources and assistance they need to perform at their best, providing efficient solutions and quick troubleshooting to maintain uninterrupted service and optimize productivity for our clients.

• Basic Training

  We engage our VMAs through comprehensive training that covers key tools, including the Electronic Medical Records (EMR) application and the client/provider's phone system. Our training focuses on essential skills such as system navigation and effective phone call management. Additionally, we assess the VMA's communication abilities and provide targeted coaching to enhance their call handling, with a special emphasis on integrating empathy to improve patient interactions.

• Training Materials

  We provide our VMAs with a range of training materials, including detailed video instructions and informative PowerPoint presentations. These resources are designed to support their learning by offering clear, step-by-step guidance on key processes and tools, ensuring they have the knowledge and confidence to excel in their roles.

• Resources (Customized Quick Reference Guide) per Client

  We also provide customized Quick Reference Guides tailored to each client, ensuring that our VMAs have client-specific resources at their fingertips. These guides offer concise, easy-to-follow instructions and key information, empowering VMAs to efficiently navigate client systems and deliver high-quality service.

• Time Tracking Management

  We implement effective Time Tracking Management to ensure that VAs accurately log their hours and stay on top of their workload. This system helps monitor productivity, track performance, and maintain efficient scheduling, enabling us to optimize resource allocation and ensure that service levels are consistently met.

• Onboarding

  Before being endorsed to the client/clinic, VAs undergo a thorough onboarding process. This includes an introduction to our policies, procedures, and expectations, as well as in-depth training on the tools and systems they will use. The onboarding ensures that they are fully prepared and equipped with the necessary skills, knowledge, and confidence to provide exceptional support to the business and its clients.

• HIPAA Certification for Medical Virtual Assistants

  All VMAs complete HIPAA certification as part of their onboarding process to ensure they are fully aware of the importance of patient privacy and confidentiality. This certification equips them with the knowledge to handle sensitive medical information in compliance with HIPAA regulations, ensuring the protection of patient data and maintaining trust with our clients and their patients.