Standard Requirements

Standard Requirements

Possible tasks to be
assigned

  1. Phone Call handling
  2. Scheduling (Visits, Procedures)
  3. Referrals
  4. Pre-charting and/or scribing
  5. Insurance Verification (eligibility, benefits, exclusions)
  6. Insurance precertification / predeterminations and or medical appeals
  7. Billing
  8. Electronic Documentation Management

Qualifications of a
Virtual Assistant

  1. Fluency in English
  2. Preferably those with experience handling US Healthcare accounts (BPO) or previous experience handling a medical virtual assistant client
  3. Equipped with WFH necessities like
    • PC / laptop with our required minimum system requirements (At least i5 or Ryzen 5, at least 8GB RAM, at least 500 SSD)
    • Noise Cancelling Headset
    • Primary ISP with at least 100 mbps of speed and Back Up ISP with at least 50 mbps of speed
    • Power back up in case of power outages

Behavior

  1. Professionalism
  2. Reliability
  3. Teamwork
  4. Communication
  5. Adaptability
  6. Initiative
  7. Accountability
  8. Respect
  9. Integrity
  10. Time management