Faq's
What certifications do your healthcare virtual assistants hold?
Our healthcare virtual assistants hold certifications in HIPAA training, ensuring they have undergone comprehensive education on the regulations, guidelines, and best practices surrounding the handling of protected health information (PHI).
Are your virtual assistants trained in HIPAA compliance?
Yes, our virtual assistants undergo extensive training programs specifically designed to educate them on HIPAA compliance. This training covers topics such as the HIPAA Privacy Rule, Security Rule, Breach Notification Rule, and the implications of non-compliance.
How do you ensure the privacy and security of patient health information (PHI)?
We prioritize the privacy and security of PHI through a multi-layered approach. This includes utilizing secure communication channels, implementing access controls, regularly updating security protocols, and providing ongoing training to our virtual assistants to ensure they understand their responsibilities in safeguarding PHI.
Do your virtual assistants undergo background checks?
Yes, to further ensure the integrity and trustworthiness of our virtual assistants, each one is required to undergo a thorough background check, including the submission of an NBI clearance, which is the Philippine equivalent of an FBI background check.
What measures do you take to ensure compliance with the Philippine Data Privacy Act of 2012?
Our operations strictly adhere to the provisions outlined in the Philippine Data Privacy Act of 2012. We have established internal policies and procedures that align with the requirements of the act, and our virtual assistants are trained to uphold these standards in their daily activities.
Are your virtual assistants required to sign a Business Associate Agreement (BAA)?
While our virtual assistants are already bound by confidentiality agreements and adherence to privacy laws, we recommend that clients have their individual virtual assistants sign a Business Associate Agreement (BAA). This agreement formalizes the responsibilities and obligations related to the handling of PHI.
What happens in the event of a breach of PHI by one of your virtual assistants?
In the event of a breach, we have established protocols in place to swiftly respond, investigate, mitigate, and report the incident as required by law. Our priority is to minimize the impact of the breach on affected individuals and ensure compliance with all regulatory requirements.
How does the Philippines' Data Privacy Act of 2012 protect clients in case of a breach?
The Philippines' Data Privacy Act of 2012 provides a legal framework for the protection of personal information, including PHI. It holds accountable those responsible for breaches and provides avenues for affected individuals, including those overseas, to seek redress and compensation.